Customer Information

Snackeroo is an online store, dedicated to keeping your cupboards full with tasty treats and snacks.

Our aim is to deliver discount priced chocolate, cakes, biscuits, sweets and much more, to your door!

“How does it work?” It’s simple, you add the items you want to buy to your shopping cart and on checkout you select ‘free local delivery’ (if eligible) or ’ship my order to me’. 

If you selected free local delivery,  you will be sent a follow up email giving you a delivery day and time (eg. Tuesday morning). If we call and you’re not in, we’ll leave your delivery in a safe place and you will be notified by a delivery slip placed through your letter box. Or if there is no where suitable it will be taken back to our warehouse ready for re-delivery.

If you selected ship my order to me, we will endeavour to have your order ready for shipment within 24 hours. Note, our courier only collects shipments Monday – Friday.

“How do I pay?” – All orders are paid for during the checkout process, both for local delivery and nationwide shipping

“How long does it take for delivery?” – Delivery time will depend on your address, but we aim to have all orders delivered to your door within 2-3 working days.

“Can I change my order after it’s been placed?” – Unfortunately we cannot alter your order after checkout. But if you want to add more items, you can submit another order and we will endeavour to deliver both orders at the same time.

“What if there are items missing from my order?” – If there is an item missing from your order, firstly check your order sheet inside your package to ensure the item was ordered successfully. Secondly, if the item appears on your order list but hasn’t been delivered, email us at admin@snackeroo.co.uk

“What if something I ordered is sold out?” – If by chance you have ordered and item and it is sold out, we will refund you the sum of the sold out item(s).

“Can I return my order” – when returns are necessary, they can be made at the expense of the customer, and will be excepted as long as all products are present and unopened.