Section 1: Who we are

In short: Snackeroo is responsible for your data and here’s how you can reach us.
This policy explains what personal data Snackeroo collects when you use our website or buy from us, why we collect it, and how we keep it safe.

• Business name: Snackeroo Ltd.
• Company number: 12779108
• Address: Unit 20, Blaenau Gwent Workshops, Pond Rd, Nantyglo, Ebbw Vale NP23 4BL
• Email: admin@snackeroo.co.uk

Last Updated: 23/09/26

Section 2: What we collect and how

In short: We collect what we need to take and deliver your order, plus some basic information about how the site is used.

What we collect:

• Contact details: your name, email address, delivery and billing address, and phone number. We share your delivery details with our courier partners so they can deliver your order. They may use your email address or phone number to send you tracking updates or to arrange delivery.
• Order details: what you’ve bought, when, your delivery method, and any notes you add, such as delivery instructions.
• Delivery information: tracking and delivery status, and proof of delivery where the courier provides it.
• Payment details: handled by our payment providers. We never see or store your full card details.
• Account details: your login and order history, if you create an account.
• Technical data: IP address, browser and device type, operating system, time zone and approximate location.
• Usage data: pages visited, links clicked, searches made and time spent on the site.
• Marketing preferences: whether you’ve agreed to hear from us, and how.

How we collect it:

• From you: when you place an order, create an account, sign up to our emails or contact us.
• Automatically: through cookies when you browse the site. See our Cookies section for details.
• From third parties: such as our payment providers, our analytics services, and couriers, who update us on the progress of your delivery.

Section 3: How and why we use your data

In short: Mainly to get your order to you. We only send marketing if you’ve opted in.

What we use it for:

• Your order: to take payment, pack your order and deliver it. Delivery is either by our own local delivery team or by DHL, which we book through Whistl. We also use your details to send order confirmations and delivery updates, manage your account, and handle returns and questions.
• Marketing, only if you’ve opted in: emails about new stock, clearance deals and offers. [Relevant adverts on platforms such as Facebook and Instagram.]
• Improving the site: understanding how people use it and what they’re looking for.
• Legal and security: keeping the records the law requires, preventing fraud and enforcing our terms.

Our legal basis:

When we rely on legitimate interests, we’ve weighed them against your rights and are satisfied yours aren’t overridden. When we rely on consent, you can withdraw it at any time.

You can unsubscribe from marketing at any time using the link in any email, through your account settings, or by emailing admin@snackeroo.co.uk.

Section 4: Who we share your data with

In short: Only the services we need to run the shop. We never sell your data.
We share only what’s necessary, with businesses that process data for us under contract and in line with UK GDPR:

Who we share it with and why:

• Delivery: we book courier deliveries through Whistl, and DHL delivers the parcels. Both receive your name, delivery address, email address and phone number so they can process the shipment, send you tracking updates and deliver your order. Local deliveries are made by our own team, and your details aren’t shared with anyone else for these.
• Website and hosting: WordPress / WooCommerce, hosted by Pressable. These form the basis for our account/ordering system and website.
• Payments: all payments are processed by PayPal, including card payments. If you pay by credit or debit card, your card details go directly to PayPal and are never seen or stored by us. PayPal may also run its own fraud and security checks, and handles your data in line with its own privacy policy.
• Order administration: ShipTheory, Google Workspace, which we use to manage and dispatch orders and generate shipping labels.
• Email marketing: Klaviyo, for dispatching marketing emails when opted in.
• Analytics: Google Analytics, for tracking order origins and supplemental market research internally.

We may also share your data if the law or a court order requires it, or to protect our rights, customers or business. If Snackeroo is sold or restructured, customer data may pass to the new owner.

Transfers outside the UK: some of our providers may process data outside the UK. When they do, appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses.

Section 5: How long we keep your data

In short: We keep data only as long as we need it, and we keep it secure.

How long we keep it:

• Orders and financial records: normally kept for 6 years. The law requires this for tax purposes, and it also covers the period in which legal claims can be made.
• Your account: kept while your account is open. If you ask us to close it, we delete your account details but keep the order records we’re legally required to hold.
• Marketing preferences: kept until you unsubscribe. After that, we keep only a note that you’ve opted out, so we don’t contact you again.

How we protect it:

• All data sent to and from our website is encrypted using SSL/TLS.
• We never see or store your card details. All payments are handled securely by PayPal.
• Only the people who need your data to run your order can access it.
• We keep our website, plugins and systems up to date.

If something goes wrong
If a data breach puts your rights at risk, we’ll report it to the Information Commissioner’s Office (ICO) within 72 hours. If the risk to you is high, we’ll also tell you directly without delay.

Section 6: Your rights

In short: You’re in control of your data. Just email us to use any of these rights.

Under UK data protection law, you have the right to:

• See your data: ask for a copy of the personal data we hold about you. This is normally free.
• Correct it: ask us to fix anything that’s wrong or incomplete, such as an old address.
• Have it deleted: ask us to erase your data, for example if we no longer need it or you’ve withdrawn your consent. We may need to keep some order records for legal reasons, and we’ll tell you if so.
• Limit how we use it: ask us to pause using your data, for example while we check something you’ve told us is inaccurate.
• Take it with you: receive your data in a common digital format, so you can pass it to another business.
• Object: object to us using your data where we rely on legitimate interests. You can object to marketing at any time, for any reason.
• Withdraw your consent: change your mind about anything you’ve agreed to, such as marketing emails. This doesn’t affect anything we did before you withdrew.

How to use your rights:
Email us at admin@snackeroo.co.uk, or write to us at Unit 20, Blaenau Gwent Workshops, Pond Rd, Nantyglo, Ebbw Vale NP23 4BL.

• We’ll reply within one month.
• If a request is complex, we may need up to two more months, and we’ll tell you if so.
• We may need to confirm your identity first, to make sure we don’t give your data to anyone else.

Section 7: Cookies

In short: Essential cookies keep the shop working. Everything else is your choice.

Cookies are small files saved on your device when you visit a website. They help the site remember things between pages and visits.

The cookies we use:

• Essential: these keep the shop working. They remember what’s in your basket, keep you logged in, keep checkout secure, and let PayPal process your payment. The site can’t work without them, so they don’t need your consent.
• Preferences: these remember choices you’ve made on the site. We only use them if you agree.
• Statistics: these help us understand how people use the site, such as which pages are popular.
• Marketing: these track where you came from when visiting the site, for tracking order origins against our marketing campaigns. We only use them if you agree.

Managing your choices
When you first visit, you’ll be asked which cookies you’re happy to accept. Note that disabling essential cookies/javascript will prevent the website from working.

You can also block or delete cookies in your browser settings. If you block essential cookies, parts of the site, such as your basket and checkout, won’t work properly.

Section 8: Children, other websites and changes

In short: Our shop is for over-16s, we’re not responsible for other websites, and we’ll tell you about any big changes.

Children
Our website isn’t intended for anyone under 16, and we don’t knowingly collect their personal data. If you think a child has given us their details, email admin@snackeroo.co.uk and we’ll delete them.

Other websites
Our site may link to other websites, such as PayPal or our couriers’ tracking pages. We’re not responsible for how those sites handle your data, so please check their own privacy policies.

Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of the page shows when it last changed. If we make a significant change, we’ll let you know by email or with a notice on our website.

Section 9: Complaints & Contact

In short: Talk to us first. You can always take a complaint to the ICO.

Making a complaint
If you’re unhappy with how we’ve handled your data, please get in touch first. We’ll acknowledge your complaint within 30 days and do our best to put things right.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Contact us
If you have any questions about this policy or your data, we’re happy to help.

• Email: admin@snackeroo.co.uk
• Post: Unit 20, Blaenau Gwent Workshops, Pond Rd, Nantyglo, Ebbw Vale NP23 4BL